--- title: How to correctly confirm and validate your identity description: In order to upload funds, participate in auctions or buy and sell shares on the ANote Music platform you will first need to verify your identity. --- [Skip to content](https://support.anotemusic.com/how-to-correctly-confirm-and-validate-your-identity#main-content) - [English](https://support.anotemusic.com/how-to-correctly-confirm-and-validate-your-identity) - [Français](https://support.anotemusic.com/fr/how-to-correctly-confirm-and-validate-your-identity) - [Italiano](https://support.anotemusic.com/it/how-to-correctly-confirm-and-validate-your-identity) English Show submenu for translations [![anotemusic-logo](https://support.anotemusic.com/hubfs/anotemusic-logo.svg)](https://www.anotemusic.com?hsLang=en) - [Why Music](https://www.anotemusic.com/why-music) - [Marketplace](https://www.anotemusic.com/marketplace) - [Company](https://www.anotemusic.com/company) Open main navigation Close main navigation - [Why Music](https://www.anotemusic.com/why-music) - [Marketplace](https://www.anotemusic.com/marketplace) - [Company](https://www.anotemusic.com/company) - - [English](https://support.anotemusic.com/how-to-correctly-confirm-and-validate-your-identity) - [Français](https://support.anotemusic.com/fr/how-to-correctly-confirm-and-validate-your-identity) - [Italiano](https://support.anotemusic.com/it/how-to-correctly-confirm-and-validate-your-identity) English Show submenu for translations - [Log in](https://app.anotemusic.com/) [Log in](https://app.anotemusic.com/) How can we help? - There are no suggestions because the search field is empty. 1. [ANote Music Support Centre](https://support.anotemusic.com/?hsLang=en) 2. [Account](https://support.anotemusic.com/account?hsLang=en) # How to correctly confirm and validate your identity You can upload funds to the ANote Music platform without completing the identity verification however, in order to participate in auctions, buy and sell shares or withdraw funds, you will need to verify your identity. This is an important step to comply with the local Luxembourg and European regulatory framework for organisations handling funds, and also to avoid any form of fraudulent behaviour such as money laundering or countering the financing of terrorism, making sure all the transactions on the platform are legitimate. At ANote Music, we partner with Mangopay SA, an experienced and audited payment service provider, regulated in Luxembourg by the CSSF *(Commission de Surveillance du Secteur Financier)*, to execute the **‘Identity Verification’** process (also known as KYC) for everyone who wants to create an account on our platform.   **Confirm your identity:** The verification process is automated and uses the identity documents uploaded by each investor. It is possible that the identity verification is not approved from the first try because either the documents or the format in which they were uploaded encounters an error. Below you will find a list of the **most common reasons** for rejection and how to avoid them:  1. **Document unreadable:** This means that the uploaded documents are in black and white and/or the colours in the photo are diminished, usually due to a poor resolution of the images/scans. Another possible reason is that the images have a washed out background and therefore affect the readability of the document. To avoid this, first **make sure that the documents you will upload are in colour**, NOT in black and white, and have a clear background. Tip: take photos with your phone but without flash and preferably using natural light. 2. **Data mismatch:** This error will appear when you sign up using a social network login (i.e Facebook/Google/Apple) and your profile name is different from the name displayed on your identity documents. To avoid this, you can either sign up creating an account with your email and a password, using your full legal name. Alternatively, you can update your personal information on your social account so that it matches the information on your ID. 3. **Wrong document:** Only official documents can get accepted during the validation process. Keep in mind the documents required according to your country of residence and/or your nationality. | **Country** | **Document** | | --- | --- | | European Economic Area | Passport, driving licence, national ID card, residence permit | | UK | Passport, driving licence, residence permit | | USA, Canada or Australia | Passport, national ID card, driving licence | | International (meaning any other country that is not mentioned above) | Passport | 4. **Document outdated:** This error will occur when the document that you have submitted is no longer valid and has expired. To avoid this, please make sure to upload a new document where the expiration date is still valid. The best thing in order to **avoid these errors** and speed up your Identity Verification process is: - To make sure to send the right documents; - To take a photo of your ID with your phone rather than using a scanned image; - To make sure to send high quality pictures; - To make sure back and front are clearly visible; - To make sure all borders of the document are showing (no cut-offs); - To make sure everything is well visible with no shadows, no light reflections or any objects (including fingers) covering the document. Please take a look at the following examples as reference to prevent your documents from being rejected:            ![passport](https://support.anotemusic.com/hs-fs/hubfs/Support%20Centre/passport.jpg?width=325&height=288&name=passport.jpg) The automated process will give you 3 attempts to upload the required documents correctly. If after the third attempt you still didn’t manage to upload the documents accordingly, a manual upload will be required in order to complete the verification of your identity to activate your account. Please contact our team for this. If your documents get rejected for any other reason different from the ones listed in this article, do not worry. Simply send us an email to support@anotemusic.com and our team will further assist you.  - [ANote Music](https://support.anotemusic.com/anote-music?hsLang=en) - [Market](https://support.anotemusic.com/market?hsLang=en#main-content) - [Auction](https://support.anotemusic.com/market?hsLang=en#auction) - [Secondary Market](https://support.anotemusic.com/market?hsLang=en#secondary-market) - [Add and withdraw funds](https://support.anotemusic.com/add-and-withdraw-funds?hsLang=en#main-content) - [Adding funds](https://support.anotemusic.com/add-and-withdraw-funds?hsLang=en#adding-funds) - [Withdrawing funds](https://support.anotemusic.com/add-and-withdraw-funds?hsLang=en#withdrawing-funds) - [Account](https://support.anotemusic.com/account?hsLang=en) - [Backstage Pass](https://support.anotemusic.com/backstage-pass?hsLang=en#main-content) - [Backstage Pass](https://support.anotemusic.com/backstage-pass?hsLang=en#backstage-pass) - [NOTES](https://support.anotemusic.com/backstage-pass?hsLang=en#notes) - [Cashback](https://support.anotemusic.com/backstage-pass?hsLang=en#cashback) - [Rewards](https://support.anotemusic.com/backstage-pass?hsLang=en#rewards) - [Platform](https://support.anotemusic.com/platform?hsLang=en) - [Catalogues](https://support.anotemusic.com/catalogues?hsLang=en#main-content) - [Catalogue performance](https://support.anotemusic.com/catalogues?hsLang=en#catalogue-performance) - [Portfolio](https://support.anotemusic.com/portfolio?hsLang=en#main-content) - [Portfolio builder](https://support.anotemusic.com/portfolio?hsLang=en#portfolio-builder) - [Royalties](https://support.anotemusic.com/royalties?hsLang=en#main-content) - [Music rights](https://support.anotemusic.com/royalties?hsLang=en#music-rights) - [Royalties](https://support.anotemusic.com/royalties?hsLang=en#royalties) - [Contact us](https://support.anotemusic.com/contact-us?hsLang=en) [![anotemusic-logo](https://support.anotemusic.com/hubfs/anotemusic-logo.svg "anotemusic-logo")](https://www.anotemusic.com/?hsLang=en) ANote S.A 9, Rue du Laboratoire, L-1911 Luxembourg, Luxembourg ![ANote Music Logo](https://cdn.prod.website-files.com/67976b92426eb626d10a7b37/67bf0ec5f29f6c4fe2cc8104_ANM%20LOGO-white.svg) ANote S.A. 9, Rue du Laboratoire, L-1911 Luxembourg, Luxembourg [![go to facebook](https://cdn.prod.website-files.com/67976b92426eb626d10a7b37/67bf20227a43b97bb656f9a1_ic-facebook-circle.svg)](https://www.facebook.com/anotemusic/) [![go to instagram](https://cdn.prod.website-files.com/67976b92426eb626d10a7b37/67bf20237f4438ac97f13c80_ic-instagram.svg)](https://www.instagram.com/anotemusic) [![go to X](https://cdn.prod.website-files.com/67976b92426eb626d10a7b37/67bf202537ba10550ff67ac9_ic-twitterx.svg)](https://twitter.com/anotemusic) [![go to linkedin](https://cdn.prod.website-files.com/67976b92426eb626d10a7b37/67bf2026114bed6f68224386_ic-linkedin-solid.svg)](https://www.linkedin.com/company/anote-music) [![go to youtube](https://cdn.prod.website-files.com/67976b92426eb626d10a7b37/67bf2024701ae8b300fb3547_ic-youtube.svg)](https://www.youtube.com/ANoteMusicOfficial) [![go to discord](https://cdn.prod.website-files.com/67976b92426eb626d10a7b37/67bf2024526e739d7d27719d_ic-discord.svg)](https://discord.com/invite/9ZWfskUPuc) More [Music catalogues](https://www.anotemusic.com/music-catalogues?hsLang=en) [Music creators](https://www.anotemusic.com/music-creators?hsLang=en) [Rewards](https://www.anotemusic.com/rewards?hsLang=en) Support [News](https://www.anotemusic.com/news?hsLang=en) [Customer support](https://support.anotemusic.com?hsLang=en) Legal [Privacy Policy](https://www.anotemusic.com/privacy-policy?hsLang=en) [Website T&Cs](https://www.anotemusic.com/website-terms-and-conditions?hsLang=en) [Payment service provider T&Cs](https://www.anotemusic.com/payment-service-provider-terms-and-conditions?hsLang=en) [Backstage Pass T&Cs](https://anotesolutions.com) Disclaimer ANote Music is a marketplace for buying and selling royalty interests and/or intellectual property rights and, as such, it does not constitute activities of the financial sector in Luxembourg and therefore ANote Music is not subject to the Luxembourg financial sector regulator (Commission de Surveillance du Secteur Financier - CSSF).  Royalty interests are the contractual right to perceive future music royalty income that is generated by various types of intellectual property rights/copyrights. Neither music royalties nor royalty interests constitute “financial instruments” within the meaning of the MiFID (the Directive 2014/65/EU of 15 May 2014 on markets in financial instruments) and the LFS (the Law of financial services of 5 April 1993, as amended) which is implementing the MiFID in Luxembourg.

None of the price quotations, information, news and research accessible on the website and the marketplace or shared through any other communication channels by ANote Music or its Affiliates constitute advice, recommendations or solicitation to any person in any jurisdiction to buy, sell or invest in any asset, royalty interests, intellectual property rights. Any decision made by a person to participate in ANote Music marketplace’s activities should be made on the basis that such an activity complies with any applicable local laws and regulations to which the user is subject to. The user should not access the ANote Music marketplace if such an activity does not comply with any applicable local laws and regulations to which the user is subject to. 

Keep in mind that purchasing royalty interests and/or intellectual property rights involves risk and you may lose the invested capital. The value of your royalty interests or intellectual property rights will fluctuate over time and you may gain or lose money. Past performance is not a guarantee of future returns, nor is it necessarily indicative of future performance. This disclaimer cannot disclose all of the risks and other significant aspects of dealing with royalty interests and intellectual property rights. You should satisfy yourself that you fully understand the conditions which apply to such assets, our services and the potential risk exposures. The images and pictures on the website and on ANote Music marketplace are merely illustrative and may contain data that are no longer updated or valid. Please always refer to the current pricing and valuation of royalty interests or intellectual property rights, as the case may be, in the relevant section on ANote Music marketplace. ```json { "@context" : "https://schema.org", "@id" : "https://www.anotemusic.com/#organization", "@type" : "Organization", "name" : "ANote Music", "url" : "https://www.anotemusic.com" } ``` ```json { "@context" : "https://schema.org", "@id" : "https://support.anotemusic.com/#website", "@type" : "WebSite", "description" : "Find answers to common questions, explore step-by-step guides, and get help with investing on ANote Music.", "inLanguage" : [ "en", "fr", "it" ], "name" : "ANote Music Support Centre", "potentialAction" : { "@type" : "SearchAction", "query-input" : "required name=search_term_string", "target" : { "@type" : "EntryPoint", "urlTemplate" : "https://support.anotemusic.com/kb-search-results?q={search_term_string}&type=KNOWLEDGE_ARTICLE&groupId=257655602418" } }, "publisher" : { "@id" : "https://www.anotemusic.com/#organization" }, "url" : "https://support.anotemusic.com" } ```