--- title: Temporary limitation of an account description: Learn why an ANote Music account may be temporarily limited and how to quickly restore access securely. --- [Skip to content](https://support.anotemusic.com/account-temporary-limitation#main-content) - [English](https://support.anotemusic.com/account-temporary-limitation) - [Français](https://support.anotemusic.com/fr/account-temporary-limitation) - [Italiano](https://support.anotemusic.com/it/account-temporary-limitation) English Show submenu for translations [![anotemusic-logo](https://support.anotemusic.com/hubfs/anotemusic-logo.svg)](https://www.anotemusic.com?hsLang=en) - [Why Music](https://www.anotemusic.com/why-music) - [Marketplace](https://www.anotemusic.com/marketplace) - [Company](https://www.anotemusic.com/company) Open main navigation Close main navigation - [Why Music](https://www.anotemusic.com/why-music) - [Marketplace](https://www.anotemusic.com/marketplace) - [Company](https://www.anotemusic.com/company) - - [English](https://support.anotemusic.com/account-temporary-limitation) - [Français](https://support.anotemusic.com/fr/account-temporary-limitation) - [Italiano](https://support.anotemusic.com/it/account-temporary-limitation) English Show submenu for translations - [Log in](https://app.anotemusic.com/) [Log in](https://app.anotemusic.com/) How can we help? - There are no suggestions because the search field is empty. 1. [ANote Music Support Centre](https://support.anotemusic.com/?hsLang=en) 2. [Account](https://support.anotemusic.com/account?hsLang=en) # Temporary limitation of an account At ANote Music, your account security is of utmost importance. Whether you’re an individual user or a company, the verification of your identity—commonly referred to as KYC (Know Your Customer) or KYB (Know Your Business)—is managed by Mangopay SA, a trusted payment and compliance provider. Mangopay SA operates under the regulatory authority of the CSSF (Commission de Surveillance du Secteur Financier), the principal public authority overseeing financial services and products in Luxembourg. ### **Why could an account be limited? ** Even if your ANote Music account has successfully passed the initial identity verification process, Mangopay SA may **occasionally re-review the account** to ensure continuous compliance with all relevant regulations. This is a normal part of their process to keep everything up to standard and, most importantly, **to protect ANote Music accounts from financial crimes** or illegal activities such as identity theft or fraud.  If further information is required, Mangopay SA may request additional documents, such as:  - A recent photo ID, - A proof of address - A bank certification (RIB).  During this review period, **transactions** from the affected account will be **temporarily limited.** Rest assured, your funds remain safe and intact throughout this process and until the compliance check is completed. If your account comes under compliance review, don’t worry—it’s part of a routine procedure. In most cases, this can be quickly resolved by providing the requested documents and working with our Support Team to complete the necessary steps. ### **What happens to your ANote Music account in the meantime?** If your account has been limited for compliance reasons, here’s what you can expect: 1. **Notification**: You will receive an email from our Support Team outlining the steps to follow and the documents required for the review. 2. **Account Access**: While the review is ongoing, your access to the platform will be temporarily restricted. 3. **Funds, Shares, and Orders**: You will **continue to receive royalties** in your wallet. However, any pending buy or sell orders will be cancelled. Once we receive the necessary documents from you, we will forward them to Mangopay SA for review. As soon as the verification process is completed, the **restrictions on your account will be lifted**, and you will regain full access. Please keep in mind that while we do everything we can to ensure a smooth process, it may take up to **three business days to resolve.** If you have any questions or need assistance, please don’t hesitate to reach out to our Support Team at [support@anotemusic.com](mailto:support@anotemusic.com) - [ANote Music](https://support.anotemusic.com/anote-music?hsLang=en) - [Market](https://support.anotemusic.com/market?hsLang=en#main-content) - [Auction](https://support.anotemusic.com/market?hsLang=en#auction) - [Secondary Market](https://support.anotemusic.com/market?hsLang=en#secondary-market) - [Add and withdraw funds](https://support.anotemusic.com/add-and-withdraw-funds?hsLang=en#main-content) - [Adding funds](https://support.anotemusic.com/add-and-withdraw-funds?hsLang=en#adding-funds) - [Withdrawing funds](https://support.anotemusic.com/add-and-withdraw-funds?hsLang=en#withdrawing-funds) - [Account](https://support.anotemusic.com/account?hsLang=en) - [Backstage Pass](https://support.anotemusic.com/backstage-pass?hsLang=en#main-content) - [Backstage Pass](https://support.anotemusic.com/backstage-pass?hsLang=en#backstage-pass) - [NOTES](https://support.anotemusic.com/backstage-pass?hsLang=en#notes) - [Cashback](https://support.anotemusic.com/backstage-pass?hsLang=en#cashback) - [Rewards](https://support.anotemusic.com/backstage-pass?hsLang=en#rewards) - [Virtual Wallet](https://support.anotemusic.com/backstage-pass?hsLang=en#virtual-wallet) - [Platform](https://support.anotemusic.com/platform?hsLang=en) - [Catalogues](https://support.anotemusic.com/catalogues?hsLang=en#main-content) - [Catalogue performance](https://support.anotemusic.com/catalogues?hsLang=en#catalogue-performance) - [Portfolio](https://support.anotemusic.com/portfolio?hsLang=en#main-content) - [Portfolio builder](https://support.anotemusic.com/portfolio?hsLang=en#portfolio-builder) - [Royalties](https://support.anotemusic.com/royalties?hsLang=en#main-content) - [Music rights](https://support.anotemusic.com/royalties?hsLang=en#music-rights) - [Royalties](https://support.anotemusic.com/royalties?hsLang=en#royalties) - [Contact us](https://support.anotemusic.com/contact-us?hsLang=en) [![anotemusic-logo](https://support.anotemusic.com/hubfs/anotemusic-logo.svg "anotemusic-logo")](https://www.anotemusic.com/?hsLang=en) ANote S.A 9, Rue du Laboratoire, L-1911 Luxembourg, Luxembourg ![ANote Music Logo](https://cdn.prod.website-files.com/67976b92426eb626d10a7b37/67bf0ec5f29f6c4fe2cc8104_ANM%20LOGO-white.svg) ANote S.A. 9, Rue du Laboratoire, L-1911 Luxembourg, Luxembourg [![go to facebook](https://cdn.prod.website-files.com/67976b92426eb626d10a7b37/67bf20227a43b97bb656f9a1_ic-facebook-circle.svg)](https://www.facebook.com/anotemusic/) [![go to instagram](https://cdn.prod.website-files.com/67976b92426eb626d10a7b37/67bf20237f4438ac97f13c80_ic-instagram.svg)](https://www.instagram.com/anotemusic) [![go to X](https://cdn.prod.website-files.com/67976b92426eb626d10a7b37/67bf202537ba10550ff67ac9_ic-twitterx.svg)](https://twitter.com/anotemusic) [![go to linkedin](https://cdn.prod.website-files.com/67976b92426eb626d10a7b37/67bf2026114bed6f68224386_ic-linkedin-solid.svg)](https://www.linkedin.com/company/anote-music) [![go to youtube](https://cdn.prod.website-files.com/67976b92426eb626d10a7b37/67bf2024701ae8b300fb3547_ic-youtube.svg)](https://www.youtube.com/ANoteMusicOfficial) [![go to discord](https://cdn.prod.website-files.com/67976b92426eb626d10a7b37/67bf2024526e739d7d27719d_ic-discord.svg)](https://discord.com/invite/9ZWfskUPuc) More [Music catalogues](https://www.anotemusic.com/music-catalogues?hsLang=en) [Music creators](https://www.anotemusic.com/music-creators?hsLang=en) [Rewards](https://www.anotemusic.com/rewards?hsLang=en) Support [News](https://www.anotemusic.com/news?hsLang=en) [Customer support](https://support.anotemusic.com?hsLang=en) Legal [Privacy Policy](https://www.anotemusic.com/privacy-policy?hsLang=en) [Website T&Cs](https://www.anotemusic.com/website-terms-and-conditions?hsLang=en) [Payment service provider T&Cs](https://www.anotemusic.com/payment-service-provider-terms-and-conditions?hsLang=en) [Backstage Pass T&Cs](https://anotesolutions.com) Disclaimer ANote Music is a marketplace for buying and selling royalty interests and/or intellectual property rights and, as such, it does not constitute activities of the financial sector in Luxembourg and therefore ANote Music is not subject to the Luxembourg financial sector regulator (Commission de Surveillance du Secteur Financier - CSSF).  Royalty interests are the contractual right to perceive future music royalty income that is generated by various types of intellectual property rights/copyrights. Neither music royalties nor royalty interests constitute “financial instruments” within the meaning of the MiFID (the Directive 2014/65/EU of 15 May 2014 on markets in financial instruments) and the LFS (the Law of financial services of 5 April 1993, as amended) which is implementing the MiFID in Luxembourg.

None of the price quotations, information, news and research accessible on the website and the marketplace or shared through any other communication channels by ANote Music or its Affiliates constitute advice, recommendations or solicitation to any person in any jurisdiction to buy, sell or invest in any asset, royalty interests, intellectual property rights. Any decision made by a person to participate in ANote Music marketplace’s activities should be made on the basis that such an activity complies with any applicable local laws and regulations to which the user is subject to. The user should not access the ANote Music marketplace if such an activity does not comply with any applicable local laws and regulations to which the user is subject to. 

Keep in mind that purchasing royalty interests and/or intellectual property rights involves risk and you may lose the invested capital. The value of your royalty interests or intellectual property rights will fluctuate over time and you may gain or lose money. Past performance is not a guarantee of future returns, nor is it necessarily indicative of future performance. This disclaimer cannot disclose all of the risks and other significant aspects of dealing with royalty interests and intellectual property rights. You should satisfy yourself that you fully understand the conditions which apply to such assets, our services and the potential risk exposures. The images and pictures on the website and on ANote Music marketplace are merely illustrative and may contain data that are no longer updated or valid. Please always refer to the current pricing and valuation of royalty interests or intellectual property rights, as the case may be, in the relevant section on ANote Music marketplace. ```json { "@context" : "https://schema.org", "@id" : "https://www.anotemusic.com/#organization", "@type" : "Organization", "name" : "ANote Music", "url" : "https://www.anotemusic.com" } ``` ```json { "@context" : "https://schema.org", "@id" : "https://support.anotemusic.com/#website", "@type" : "WebSite", "description" : "Find answers to common questions, explore step-by-step guides, and get help with investing on ANote Music.", "inLanguage" : [ "en", "fr", "it" ], "name" : "ANote Music Support Centre", "potentialAction" : { "@type" : "SearchAction", "query-input" : "required name=search_term_string", "target" : { "@type" : "EntryPoint", "urlTemplate" : "https://support.anotemusic.com/kb-search-results?q={search_term_string}&type=KNOWLEDGE_ARTICLE&groupId=257655602418" } }, "publisher" : { "@id" : "https://www.anotemusic.com/#organization" }, "url" : "https://support.anotemusic.com" } ```